insurance are skum

I was burgled on the 4th of January, and to this day I am still having to ask my useless insurance company Marks and Spencer ( M&S ) for items. What on Earth do I pay them for when they take this long. I found out today that vouchers that have been given in order to pay for certain electrical items can only be used in a single store and can't be used online. No self respecting IT worker buys computer hardware from PC World or Currys, they are over priced and usually outdated. The only machines that come close to suiting my needs are web only offers, oh and by the way they only come close to serving me when I add an extra £50 of my hard earned savings into the mix. iVal the people responsible for aquiring items and sorting out compensation have so far not once called me about the electrical items, not a single time in their process have they been pro active. Credit where credit is due though the staff are nice when you speak to them on the phone, however I am beginning to feel they just tell you what you want to hear to get rid of you as several times messages weren't carried across. This whole fiasco makes me angry, now is not the time to be getting stressed out with all this stuff. To make matters just that little bit worse than they already are, I read an article in the paper that said even the police know who is behind our robbery and others in the area but are unable to prosecute as they haven't located where the goods are stashed. I've never wanted to crush someones larynx with my boot more than I do right now.